Handcrafted Products

Please note that as our products are all individually handcrafted by our local artists, the item you receive may vary slightly from the one shown on this site.


Shipping

Weights shown on this site include packaging.  

Deliveries within New Zealand are sent by courier, using New Zealand Couriers.  For deliveries outside of New Zealand, items are sent by International Air Mail using New Zealand Post.

If your order includes item(s) with special postage requirements (such as large paintings) we will notify you of shipping arrangements and costs prior to processing your order at our Gallery.


Transit Damage

Every effort is made to appropriately package items to avoid breakages.  However, if your item(s) do get damaged in transit, please retain both the item(s) and the packaging and contact us within 2 days of receipt.


Returned Merchandise and Refund Policy

We make quality handcrafted products.  However, if you are not completely satisfied with your purchase please contact us to discuss your concerns.  Stock items may be returned for a replacement or refund if returned in good condition to us within 14 days.  Please notify us within 2 days of your intention to return the item(s).  Return shipping costs will be at your expense.


Secure Payments

This site uses RapidSSL Certification to provide secure communications by encrypting all credit card data to and from the site.  Credit card information is stored on a secure server.  


Privacy

At the Hokitika Craft Gallery Co-Operative, we are committed to keeping your personal information private.  We collect only the information necessary to process your order and ensure it is delivered correctly.  This information will not be used for any other purpose.


GST (Goods and Services Tax)

New Zealand Customers
All prices listed on this site include GST where applicable.

Overseas Customers
GST of 12.5% does not apply on items posted directly out of New Zealand.  We will manually deduct any GST applied to your order from the cost of your postage.  Please note that as approximately half our artists are not registered for GST, their portion of the price does not contain GST.  


Customs

Overseas Customers
Please be aware that you may be subject to Customs Import Duties and/or Taxes where applicable for your own country.  These are your responsibility.  Customs policies vary widely from country to country so please contact your local customs office for further information.


Currency 

Amounts shown on our currency converter may differ from the amount to be debited from your credit card as your credit card provider may use different exchange rates and apply other transaction charges.


Feedback

We welcome your feedback on our website, our products and our service.  Please email us with any comments or suggestions at gallery@hokitikacraftgallery.co.nz or use our Make An Enquiry form.